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ClubChrono Delivery Policy
At ClubChrono, we are committed to providing a seamless and efficient global delivery experience.
Our products are shipped from our overseas warehouse using secure, tracked shipping methods to ensure your purchase reaches you safely.
Standard and Tracked Delivery
Free Standard Delivery: Enjoy complimentary standard shipping when you meet the minimum order threshold for your country.
| Country / Region | Standard Shipping Cost | Tracked Shipping Cost | Delivery Time |
|---|---|---|---|
| United Kingdom | £15.00 | £20.00 (Free over £200) | 2–4 weeks (usually sooner) |
| Ireland | £15.00 | £20.00 (Free over £200) | 2–4 weeks (usually sooner) |
| United States | £45.00 | £55.00 (Free over $300) | 2–4 weeks (usually sooner) |
| Canada | £25.00 | £30.00 (Free over £150) | 2–4 weeks (usually sooner) |
| Australia | £17.00 | £25.00 (Free over £250) | 2–4 weeks (usually sooner) |
| Rest of Europe | £12.00 | £20.00 (Free over £150) | 2–4 weeks (usually sooner) |
| United Arab Emirates | £15.00 | £25.00 (Free over £250) | 2–4 weeks (usually sooner) |
Note: Shipping charges for additional countries will be calculated automatically at checkout.
Order Dispatch Times
We aim to dispatch all orders within 24–48 business hours.
Order Transit Times
Our standard delivery window is 2–4 weeks. While we strive to deliver sooner, actual delivery durations may vary due to external factors beyond our control.
These include but are not limited to:
- Courier service delays
- Customs inspection and clearance procedures
- Seasonal demand surges (e.g., Black Friday, Christmas)
Over 90% of our orders arrive within the early part of this window. However, in some cases, delivery may take the full 4 weeks.
We appreciate your patience and understanding, and we are always available to assist with any questions or tracking concerns regarding your order.
International Orders
We welcome international orders, which can be processed online. Shipping costs will be calculated at checkout.
- EU Orders: ClubChrono covers all duties and taxes — nothing extra for you to pay.
- Non-EU International Orders: ClubChrono covers all duties and taxes — nothing extra for you to pay.
Our preferred carriers are Evri & Royal Mail for the United Kingdom, DHL for European deliveries, and USPS/DHL for other international destinations.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking link to monitor your parcel’s progress.
Missed Deliveries
If nobody is available to receive the package at the time of delivery, the courier will leave a calling card so you can arrange a re-delivery or collect your parcel from your local depot.
Delivery Delays
Occasionally, delays may happen due to unexpected conditions such as extreme weather or road disruptions. We appreciate your understanding in these situations.
Lost or Damaged Packages
All orders are shipped using secure, tracked carriers. If a parcel is lost in transit, please contact our support team right away — we will offer either a replacement or refund.
If your package arrives damaged, please email us within 5 business days at info@clubchrono.com and attach photos showing the damage.
Our team will assist you further.
Delivery Refusals and Liability for Loss
Important: Customers must not reject or refuse delivery when the parcel arrives.
Refused packages may be redirected to a general warehouse instead of our returns facility, which can lead to delays or loss.
To avoid complications, always accept the delivery first and then submit a return through the standard process in our Returns Portal.
ClubChrono is not liable for parcels lost or delayed due to delivery refusal. Responsibility remains with the customer.
Chargebacks and Warranty Voidance
If a chargeback is raised while return support is available, all ClubChrono Guarantees and warranty coverage will be void.
The 14-day return right and 21-day lost-parcel claim eligibility will also no longer apply.
Public Holidays
Orders are not dispatched or delivered on public or bank holidays. Normal services will resume on the next available business day.
Order Cancellations and Adjustments
Once an order is confirmed, we cannot process cancellations or changes. Please ensure all details are correct before placing your order.
Lost Items
A parcel will not be marked as lost until 21 business days have passed since dispatch.
During this period, ClubChrono actively coordinates with the courier to locate your package.
If the parcel is officially confirmed as lost after 21 business days, we can offer a replacement or full refund depending on stock availability.
Still Need Help?
Customer satisfaction is our priority. For any questions about delivery, return rules, warranty coverage, or parcel support, feel free to contact our team via email or the ClubChrono Help Centre.