Returns & Exchanges Policy

At ClubChrono, we strive to provide detailed and accurate descriptions of all our watches. However, we understand that sometimes an item may not meet your expectations upon arrival.

How to Initiate a Return or Exchange

If you wish to return or exchange an item, please do so here: Returns Portal. When requesting a return, exchange, or refund, include a copy of your invoice or packing slip, and specify the reason for the return — whether it’s for a refund or exchange.

Return Address (RMA Required)

For reference only, our return address is:

• ClubChrono Returns
• PO Box 1608
• Peterborough
• PE1 4TP
• United Kingdom

Important

All returns must be initiated through our Returns Portal to obtain a valid RMA number.

Returns sent without a valid RMA will be automatically rejected and returned to sender. This ensures efficient processing and protects your item from being misidentified or delayed.

Chargebacks and Return Eligibility

At ClubChrono, we are committed to offering a smooth and fair return process. However, please note the following conditions regarding chargebacks and returns:

• Chargebacks During the Return Process: If a chargeback is initiated with your bank or payment provider during the return process, the return will be immediately invalidated. We cannot accept or process returns while a bank inquiry or chargeback is in place. In such cases, the parcel will be rejected and returned to the sender.
• To be eligible to return an item, there must be no open chargeback disputes or bank inquiries related to the order.

Cancellation of Chargeback

If you wish to proceed with a return after initiating a chargeback, the chargeback must be cancelled with your bank or payment provider first. Once the chargeback is resolved, we will be happy to assist you in completing your return or exchange.

Return and Exchange Eligibility

All items to be returned or exchanged must adhere to the following criteria:

• Must be returned in new condition and in their original packaging
• Must include all packing materials, blank warranty cards, manuals, and accessories
• Returns or exchanges must be initiated within 14 days from the date of delivery

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received is incorrect or internally defective. We recommend using a tracked shipping service to ensure safe return delivery.

Restocking Fee

A 10% restocking fee will be applied to all returned items unless the return is due to our error (e.g., incorrect or defective items). This fee will be deducted from your refund amount to cover the costs associated with restocking the product.

Conditions for Return Refusal

We reserve the right to refuse any return if:

• There are any signs of wear
• Parts of the item are missing
• Plastic seals, tags, or protective stickers have been removed

Refund Policy

Before Shipment

If you wish to cancel your order and request a refund before the item has been shipped, please contact us immediately. In this case, a full refund will be issued to the original payment method with no restocking fees. Once the item has been dispatched, standard return and restocking terms apply.

After Shipment

Refunds for shipped items are processed once the returned watch has been received and inspected. Upon approval, your refund will be issued within 72 hours to the original payment method. Please allow additional processing time from your payment provider for the amount to reflect in your account.

Non-Refundable Scenarios

The following situations are not eligible for refunds or exchanges:

• Items showing signs of wear or external damage
• Items missing parts, accessories, packaging, or documentation
• Watches that have had seals, tags, or protective stickers removed
• Customised, engraved, or specially modified watches
• Parcels linked to an active chargeback dispute or open bank inquiry

Lost Items in Transit

If your watch appears lost in transit, please contact the shipping carrier first to request a trace. If the carrier is unable to assist and 21 business days have passed since dispatch, reach out to ClubChrono Support. When a parcel is confirmed as lost by the carrier, we will offer either a replacement or full refund, depending on stock availability.

Processing Returns

Returned items are inspected and processed as quickly as possible. Approved refunds are issued within 72 hours of inspection, although minor delays may occur during exceptionally busy periods.

Chargeback Attempts

Any attempt to raise a chargeback with your bank or payment provider while return support is available will void warranty coverage and return rights. We strongly encourage you to contact us first so we can offer a fair and faster resolution.

Customer Responsibility

By submitting a return, you acknowledge responsibility for ensuring safe packaging and tracked delivery until the item reaches our warehouse. ClubChrono is not responsible for loss or damage during return transit.

Customer Satisfaction

We aim to make watch shopping smooth, secure, and satisfying. If you have any questions regarding returns, refunds, or warranty coverage, our support team is always available via email or the ClubChrono help centre.